Privacy Policy - Micky De Jewellery

Privacy Policy – Micky De Jewellers

Last Updated: 10th June 2025

At Micky De Jewellers, located on the Gold Coast, Australia, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you visit our website, mickydejewellers.au, and interact with us online, in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:

Contact Information: Your name, email address, phone number, billing address, and shipping address.
Payment Information: While we process payments, we typically do not store full credit card details on our servers. Payment transactions are handled by secure third-party payment gateways ([Mention types, e.g., Stripe, PayPal, Shopify Payments]), who have their own privacy policies.
Account Information: If you create an account, we collect your username, password (stored securely, usually encrypted), and order history.
Order Details: Information about the products you purchase, order dates, amounts, and shipping details.
Communication Data: Records of your correspondence with us, such as emails, chat messages, or phone calls related to customer service or inquiries.
Technical Data: Information about your visit to our website, including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services, such as pages viewed, items added to cart, time spent on pages, and clickstream data.

2. How We Collect Personal Information

We collect personal information in various ways, including:

Directly from you: When you create an account, place an order, subscribe to our newsletter, fill out a contact form, participate in a survey or promotion, or communicate with us directly.
Automatically: As you interact with our website, we may automatically collect Technical Data and Usage Data using cookies and other tracking technologies (see Section 6 below).
From Third Parties: We may receive limited information from third parties involved in our business operations, such as payment processors confirming payment details or shipping carriers providing delivery updates.

3. Purpose of Collecting Personal Information

We collect and use your personal information for the following purposes:

To process and fulfil your orders, including processing payments and arranging shipping.
To manage your account and provide you with access to its features.
To communicate with you regarding your orders, inquiries, or account.
To provide customer support and respond to your requests.
To send you marketing communications (if you have opted-in) about our products, services, promotions, and news that we believe may be of interest to you.
To improve our website functionality, user experience, products, and services.
To analyse website usage and trends, and gather demographic information about our user base.
To prevent fraud, detect security threats, and protect the integrity of our website.
To comply with our legal obligations and resolve disputes.
For internal business purposes, such as data analysis, auditing, and developing new products and services.

4. Disclosure of Personal Information

We may disclose your personal information to third parties in connection with the purposes outlined above. These third parties may include:

Service Providers: Third-party companies who perform services on our behalf, such as payment processing ([e.g., Stripe, PayPal]), shipping and delivery ([e.g., Australia Post, couriers]), website hosting, data storage, marketing automation, email delivery ([e.g., Mailchimp, Klaviyo]), and analytics ([e.g., Google Analytics]). These providers are only provided with the personal information they need to perform their specific functions and are required to protect your information.
Legal and Regulatory Authorities: When required by law, court order, or government request, or to protect our rights, property, or safety, or that of others.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
With Your Consent: To any other third party with your explicit consent.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

5. Marketing Communications

If you have provided your consent (e.g., by subscribing to our newsletter), we may send you marketing communications about our products, promotions, or news via email or SMS.

You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in the communication or by contacting us directly using the details in Section 11. Please note that even if you opt-out of marketing communications, we may still send you non-promotional messages related to your orders or account (e.g., order confirmations, shipping notifications).

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to collect Technical Data and Usage Data. Cookies are small text files placed on your device. We use cookies for various purposes, including:

Essential Cookies: Necessary for the website to function correctly (e.g., enabling the shopping cart, allowing login to your account).
Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., using Google Analytics). This helps us improve the website.
Functionality Cookies: Remember your preferences (e.g., language, currency) to enhance your user experience.
Marketing/Targeting Cookies: Track your browsing behaviour to show you relevant advertisements on other websites.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that disabling essential cookies may affect the functionality of the website.

7. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

Using secure servers and encrypted connections (SSL/TLS) for data transmission, especially during checkout.
Implementing access controls and security measures to prevent unauthorised access to our systems.
Regularly reviewing our information collection, storage, and processing practices.
Ensuring our employees and contractors are aware of their privacy obligations.

While we strive to protect your personal information, we cannot guarantee the absolute security of any information transmitted over the internet.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely destroy or de-identify it.

9. Accessing and Correcting Your Personal Information

Under the Australian Privacy Principles, you have the right to:

Access: Request access to the personal information we hold about you. We may require proof of identity before providing access.
Correction: Request that we correct personal information we hold about you that you believe is inaccurate, incomplete, or out of date.

To request access to or correction of your personal information, please contact us using the details in Section 11. We will respond to your request within a reasonable timeframe and in accordance with the requirements of the Privacy Act.

10. Complaints

If you have a complaint about how we have handled your personal information or believe we have breached the Australian Privacy Principles, please contact us in writing using the details in Section 11. We will investigate your complaint and provide a response within a reasonable timeframe.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Details can be found on the OAIC website: https://www.oaic.gov.au/

11. Overseas Disclosure

Some of the third-party service providers we use ([e.g., cloud storage providers, email marketing platforms, website analytics]) may store or process data outside of Australia. This means your personal information may be transferred to, and stored at, a destination outside Australia.

While it is not practicable to list all countries where your information may be disclosed, common countries where our service providers may operate include [List countries if known, e.g., the United States, Singapore, Ireland].

Before disclosing personal information to overseas recipients, we take reasonable steps to ensure that the overseas recipient handles the personal information in accordance with the Australian Privacy Principles, typically through contractual clauses requiring them to protect the privacy and security of your data. However, please be aware that the privacy laws in destination countries may differ from those in Australia.

By providing us with your personal information, you consent to the disclosure of your personal information to overseas recipients on this basis.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to make a request regarding your personal information, please contact us:

Postal Address:
Micky De Jewellers
Australia

Hello@mickydejewllers.au

Phone: 0431428071